4.3

·118 verified reviews

Upper East Smiles

261 E 78th St, New York, NY 10075

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  • Upper East Smiles photo
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Overall rating

4.3

Based on 51 verified reviews

KG

Kevin Glennon

5.0 stars7 months ago

Dr. Webber - 5 stars all day long! My wife was an extremely nervous patient, now she says she's looking forward to returning. Dr. Webber was extremely detailed in explaining her situation, options and recommended steps. He also gave her step-by-step updates during the procedure and encouraged her to stop him at any time if she was in any pain whatsoever. Aside from his professionalism he is also very approachable and just a genuinely nice person. Can't recommend him enough!

WS

Wes Schierenbeck

5.0 stars7 months ago

Unbelievably great work done here.I was skeptical of dentists as a whole until I found Upper East Smiles-- had some really bad experiences with some shyster dentists who did shoddy work and pushed unnecessary treatments to make their own $. Not at Upper East Smiles.Every thing they've put in my mouth is built to last, and their medical advice is trustworthy. Everyone in the office is so kind, and their dentists are at the cutting edge of their craft. From casual cleanings to major oral surgeries, I'm not exaggerating when I say I trust these people with my life. I recommend Upper East Smiles to every person I know who's looking for a new dentist.Transparent pricing, flawless work, immaculate service. I'd give them 10 stars if I could.

JG

Jane Gerbs

1.0 stars7 months ago

After reading all the 5 star reviews I really didn’t expect to have the experience I just had. Mind you, I have been going to the dentist regularly for 20 years and have never paid more than $15 for a cleaning and X-rays. That includes a new doctor nearby who I went to see less than a year ago and who examined me and took X-rays.However, this office said it takes my insurance as a NYC teacher but then came out with a breakdown on a notepad before I went in (you know that’s a bad sign) explaining to me how they have hundreds of teacher clients and that what she was showing me was a “discounted” rate. They were charging me $194 for a cleaning AND examination (these go hand in hand on the insurance schedule, AND X-rays, which I did not ask for.) Clearly they do NOT take my insurance or were cheating me. I don’t know but I called my union and they also told me that $194 definitely wasn’t right. That I should have only paid $15 TOTAL! AND that I am entitled to all of this every 6 months at only $15.So to all my fellow UFT members, if you are a patient here, you are being cheated. I’ve included the cost on insurance in a pic. Notice for everything I stated above, I should only be charged a $15 copay. Sounds like fraud to me.Update: since posting this review I have been called, received voice messages and text messages from “Julie, a manager” (I’m assuming trying to get me to take down the review). Lamely Julie tried to blame it on miscommunication (there was none) and “misleading information on Zocdoc” (to me that means a mistake on their part because nothing was misleading). To be clear, I filled out their form ahead of time, my insurance is on Zocdoc where I made the appointment, so they knew what my insurance was and wasted my time trying to get me in there and trick me into paying more. These ridiculous texts and messages are just making it worse. SO GLAD I WALKED OUT!

Highlights

Highly recommended

94% of patients gave 5 stars

Patients often return

More patients return than other in the area

Excellent wait time

99% of patients waited under 30min

New patient appointments

Appointments available for new patients

Doctors

Lisa Chen Dds's profile photo

Lisa Chen Dds

General Dentist

4.3
Lisa Chen's profile photo

Lisa Chen

General Dentist

4.3
Saakshi Jatar's profile photo

Saakshi Jatar

General Dentist

4.3
Joy Ko Dds's profile photo

Joy Ko Dds

General Dentist

4.3

Location

261 E 78th St, New York, NY 10075Get directions

Working Hours

Monday

9AM - 6PM

Tuesday

10AM - 7PM

Wednesday

9AM - 7PM

Thursday

9AM - 7PM

Friday

8AM - 6PM

Saturday

9AM - 3PM

Sunday

Closed

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