4.3

·118 verified reviews

Super Kids Austin

2410 E Riverside Dr Suite 12-H, Austin, TX 78741

  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
  • Super Kids Austin photo
practice profile image

Overall rating

4.3

Based on 17 verified reviews

Lj

Laura jaimes

1.0 stars7 months ago

I am extremely disappointed in this clinic, they made me sign a treatment before doing it (I thought it was consent to do it). At the end of the appointment there were processes that were not carried out and even then they did not adjust it and charged me, the total I paid was $1005.76. When paying I asked if the insurance had not covered the total cost of the treatment at all, they answered that that was the cost with the insurance included. I thought it was really too much, however, since I didn't speak the language in which they gave me the summary of the visit and costs, I realized this until we got home and I was able to translate it.I decided to make a comparison since they had previously undergone a more exhaustive process and the cost had been much lower ($414.36). I realize that the percentage they were taking from the insurance was incorrect and that they had charged me for a treatment NOT PERFORMED. I called and told them all of this. The receptionist who told me that in effect they had charged me for something that had not been done and that they would reimburse me for the $372 cost of what was NOT done, but that however the insurance covered only that (40%) I contacted my insurance and they told us that we had the total amount to cover the expenses again, according to this they told me that it was 70% of the treatment.I called later and the manager answered (it's the same one at reception, so there was no different answer). And in a rude tone he told me that he was going to check everything and would contact me later. He called and sent me a document where supposedly I owed $81 for the previous treatment and that I had to pay for it (something they never told me before, however, since I made the claim they realized). He agreed that the insurance covered more than the total amount of the treatment and that they would make the adjustment and notify me later how much more they would reimburse me.More than 20 days have passed since the day I made the claim and I still have not received any notification much less a refund.Please, if you have more options, skip this clinic, it really is a ROBBERY WHAT THEY DO.I had already read similar comments about them, so this is not the first time they have done this type of action.

FA

Farhana Akram Khawar.

5.0 starsabout 1 year ago

Doctor Asha Patel was my child’s first dentist. She is one of the best dentists I have known. She is so gentle in her approach, very soft spoken, kind and generous with her time. She is really good with my kid. Her office and staff have always been very professional and courteous. Everything is kept clean and organized. They are always willing to help. Once, they even gladly put my drink in the fridge so it would stay cool for me. They will go above and beyond to make sure our child is comfortable.The doctors made sure that they had exhausted every possible technique to avoid Anesthesia. My child has to be sedated, as she was just non compliant. They were very upfront about the cost of the anesthesia and she was going to need. Dr Lore has been such amazing dentist too with my fussy child during her fillings. He helped her stay calm. He talked her through the procedure. He even used props. Then during the procedure he let her know what was happening during each step. It helped keep my child relaxed and at ease. I would highly recommend this place.

MA

Mirza Arsalan Baig

1.0 starsabout 1 year ago

Well I am wondering if this is a clinic or casino where they scam the people. As we are new in USA, this is also shocking for us and never expected it from the hospital/clinic.In short, first appointment with the doctor was quite good, and they gave us two proposals of treatment for my 3 years old son.Treatment of three teeth will cost me 342.40$ and rest will be paid by insurance.OrTreatment of seven teeth will cost me 506.36$ and the rest will be paid by insurance.So I opted for all seven teeth and agreed to the payment.On the day of treatment, doctor (Roberto Loar) advised, it will be too much for the kid at one shot therefore he will do remaining four teeth after two weeks and we agreed as what doctor advised.After I made the payment, the receptionist told me that I have to pay ~400$ instead of ~164$ on our next visit which came as a big surprise for me.When I enquired about the increament, receptionist told me that I have to pay for the medicine twice as my wife has asked the doctor to do the treatment in two parts.When I asked, can I speak to the doctor? She said the doctor already left for the lunch (at 10:30am) and will return after 1pm. I asked if I could speak to your manager, she (Julie) said I am the manager, no one can do anything.The Manager Miss Julie, became brutal liar, putting allegation on my wife that she had made all the changes in plan etc etc and we cannot talk to the owner, we cannot talk to the doctor and we have to leave the premises.Miss Julie then proceeded to confirm with us if we would like to go ahead with our next appointment if not then we should leave the premises right away as they are closing for the lunch as well.I felt, the doctor "Roberto Loar" is equally aware about all these price increment, but was never given a chance to speak to him.I left the clinic but decided not to go there again.Later my wife told me, attendant inside the clinic was quite rude, she put the racist remarks on her while my wife was standing with my kid that "do not touch the machine it is very expensive anyway".As far as the treatment is concerned it looks fine so far until I will visit another doctor and get an advise. So beware!!, if you are going for a treatment at this clinic.

Highlights

Highly recommended

94% of patients gave 5 stars

Patients often return

More patients return than other in the area

Excellent wait time

99% of patients waited under 30min

New patient appointments

Appointments available for new patients

Doctors

Alexander Rubinshtein's profile photo

Alexander Rubinshtein

Laser Doctor

4.3

Location

2410 E Riverside Dr Suite 12-H, Austin, TX 78741Get directions

Working Hours

Monday

8AM - 5PM

Tuesday

9AM - 6PM

Wednesday

8AM - 5PM

Thursday

9AM - 6PM

Friday

8AM - 5PM

Saturday

9AM - 2PM

Sunday

Closed

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