The doctor and the front desk are very kind.The effect is very good after correction

I got my braces done here a while back and everything was less than okay, the front desk was really rude, she was a older lady with rectangular glasses and black hair. (Was not happy to service people who did not bring her a coffee or something..you get the point.)I've gotten my retainers replaced a couple of times here which is COSTLY. I think it was ~200 to replace..correct me if I'm wrong. The material of the retainers are really thin and flimsy and SO SO SO fragile. So you can probably guess what happened...my retainer ended up breaking again :DI've been trying to contact the staff here VIA email for TWO YEARS LOL. Guess what? Got no reply back..EVER.You might ask why I contacted through email and not phone calls? Well first, on their website it states if I have a concern I should email them via their email. (HEADS UP YALL THEY DID NOT RESPOND LOLOL EVER) I've sent countless emails and I've gotten no responses. Literally ZERO, it's really upsetting to be honest. Then we move on and you might say then just call them. I tried. Everytime I called I would either be directed to voicemail OR OR get this, someone would pick up and then just tell me to hold on and NEVER come back. MULTIPLE TIMES.Yeah moral of the story, save yourself time and money. Don't go here, you can definitely find somewhere better. 100%.

My teeth used to be SO crooked. I had my braces on for at least 1.5-2 years and my teeth are already straight. Throughout the time I wore my braces, only one of my bracets ever fell off, which I'm surprised about. Currently wearing retainers and I'm surprised about how strong they are! I've heard about people's retainers breaking, but the retainers I got feel pretty sturdy, so I'm pretty confident about the durability of them. The staff are very nice and assistive too. Overall, I'm happy about my experience.